Effective Date: 1 July 2026
Website: https://tailormadetrip.com
Company Name: Tailor Made Trip
Registered Address: Kathmandu Nepal
Email: [email protected]
Phone: +977-9851048645
At Tailor Made Trip, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an inquiry, book a trip, or communicate with us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal and travel-related information when you interact with Tailor Made Trip. This may include:
Your full name
Email address
Phone number or WhatsApp number
Country of residence
Travel dates
Number of travelers
Trip preferences and special interests
Passport details where required for permits, flights, or official travel arrangements
Hotel, flight, and transfer details
Dietary requirements
Medical or health information relevant to travel safety
Payment details or transaction information
Messages, inquiries, and communication history
Website usage data such as browser type, device type, pages visited, and referral source
We only collect information that is necessary to respond to inquiries, prepare customized itineraries, process bookings, operate trips, improve our services, and meet legal or operational requirements.
2. How We Collect Information
We may collect information through:
Website inquiry forms
Booking forms
Email communication
WhatsApp, phone calls, or social media messages
Payment links or bank transfer details
Newsletter subscription forms
Cookies and website analytics tools
Direct communication with our travel consultants
Some information is provided directly by you, while some technical information may be collected automatically when you use our website.
3. How We Use Your Information
Tailor Made Trip may use your information to:
Respond to your travel inquiries
Prepare customized itineraries and quotations
Confirm bookings and process payments
Arrange hotels, transport, guides, permits, domestic flights, helicopter services, and other travel services
Communicate trip updates, changes, and important travel information
Provide customer support before, during, and after your trip
Manage cancellations, refunds, postponements, or travel credits
Meet legal, tax, accounting, and regulatory requirements
Improve our website, services, content, and customer experience
Send promotional emails, travel updates, or offers where permitted
Protect our website, business, clients, and staff from fraud or misuse
We do not sell your personal information to third parties.
4. Sharing Your Information
To operate your trip smoothly, we may need to share necessary information with trusted third parties, including:
Hotels and lodges
Airlines and helicopter operators
Transport providers
Guides, porters, and local representatives
Permit offices and government authorities
Activity providers
Payment processors and banks
Insurance or emergency assistance providers when required
Technology, website, and communication service providers
We only share information that is necessary for providing the requested service or meeting legal and operational requirements.
5. Payment Information
Payments may be processed through bank transfers, card payments, online payment links, or other accepted payment methods. Tailor Made Trip may receive payment confirmation details, transaction references, billing information, and payment status.
We do not store full card details on our website. Card and online payment processing may be handled by secure third-party payment providers according to their own privacy and security policies.
6. Travel Documents and Sensitive Information
For certain trips, we may require passport copies, date of birth, nationality, insurance details, medical information, or emergency contact details. This information may be needed for permits, domestic flights, hotel bookings, rescue arrangements, or legal requirements.
We handle such information carefully and use it only for the purpose for which it was collected.
7. Cookies and Tracking Technologies
TailorMadeTrip.com may use cookies and similar technologies to improve website functionality, analyze visitor behavior, understand traffic sources, and enhance user experience.
Cookies may help us understand which pages visitors view, how they interact with the website, and how we can improve our content and services.
You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
8. Website Analytics and Marketing
We may use website analytics tools, search engine tools, advertising platforms, or social media pixels to understand website performance and improve our marketing.
These tools may collect non-personal or limited technical data such as page views, device type, browser type, location at city or country level, referral source, and user behavior on the website.
This information helps us improve our website content, advertising, travel packages, and user experience.
9. Email and Marketing Communication
If you submit an inquiry, subscribe to updates, or book a trip with us, we may contact you by email, phone, WhatsApp, or other communication channels.
We may also send travel updates, offers, newsletters, destination ideas, or service-related information. You can opt out of promotional communication at any time by contacting us or using the unsubscribe option where available.
Important booking-related or service-related communication may still be sent even if you opt out of marketing messages.
10. Data Storage and Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
Your information may be stored in secure digital systems, email records, booking records, cloud-based tools, accounting systems, or communication platforms used by Tailor Made Trip.
While we use reasonable security measures, no online transmission or digital storage system can be guaranteed to be 100% secure. By using our services, you acknowledge this risk.
11. Data Retention
We keep personal information only for as long as necessary for the purpose it was collected, including booking management, legal compliance, accounting, dispute resolution, customer support, and future travel service reference.
Some information may be retained for longer where required by law, tax regulations, business records, or legitimate operational purposes.
12. Your Rights
Depending on applicable law, you may have the right to:
Request access to your personal information
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information where legally possible
Withdraw consent for certain uses of your information
Opt out of promotional communication
Ask questions about how your information is used
To make a privacy-related request, please contact us using the contact details provided in this policy.
13. International Travelers
Tailor Made Trip serves clients from different countries. By submitting your information to us, you understand that your data may be processed in Nepal and may be shared with travel suppliers or service providers in Nepal or other relevant destinations as required to operate your trip.
14. Children’s Privacy
Our services are generally intended for adults and travelers making legitimate travel inquiries or bookings. If a minor is included in a booking, information may be provided by a parent, guardian, or responsible adult.
We do not knowingly collect personal information from children for marketing purposes.
15. Third-Party Links
Our website may contain links to third-party websites, such as hotels, airlines, payment processors, social media platforms, travel partners, or external resources.
Tailor Made Trip is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing personal information.
16. User-Generated Content and Reviews
If you submit reviews, testimonials, feedback, photos, or travel stories, we may use them on our website, social media, brochures, or promotional materials with your permission or where you have voluntarily provided them for public use.
If you want any published testimonial, photo, or review removed, please contact us.
17. Photos and Videos During Trips
During trips, our team may take photos or videos for documentation, memories, or promotional use. We respect your privacy and will not knowingly use sensitive or inappropriate images.
If you do not want your photos or videos to be used for marketing purposes, please inform us in writing before or during the trip.
18. Legal Disclosure
We may disclose personal information if required by law, court order, government authority, regulatory body, or where disclosure is necessary to protect the rights, safety, property, or legal interests of Tailor Made Trip, our clients, staff, or partners.
19. Changes to This Privacy Policy
Tailor Made Trip may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
Continued use of our website or services after changes are published means you accept the updated Privacy Policy.
20. Contact Us
For questions, requests, or concerns about this Privacy Policy, please contact:
Tailor Made Trip
Website: https://tailormadetrip.com
Email: [email protected]
Phone: +977-9851048645
Address: Kathmandu, Nepal
